Privacy policy

SOVA operates this website to sell our wellness strips and give you a shopping experience worth sticking around for. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

By using this site or placing an order, you're agreeing to the practices described here.

Information We Collect

  • Contact details: name, shipping and billing address, phone number, email address.
  • Payment information: card details and transaction data, processed securely through our payment provider.
  • Order information: items purchased, order history, returns and exchanges.
  • Account information: if you create an account, your login details and preferences.
  • Device and usage data: IP address, browser type, and how you interact with our site, collected through cookies and similar technology.
  • Communications: anything you send us through our contact form or customer support.

How We Use It

  • Process and fulfill your orders, including sharing necessary details with our shipping and fulfillment partners.
  • Provide customer support and respond to your questions.
  • Send order updates and, if you opt in, marketing emails or texts.
  • Improve our site, products, and shopping experience.
  • Detect and prevent fraud, and keep our site secure.
  • Meet our legal and regulatory obligations.

How We Share It

We don't sell your personal information. We share it only with:

  • Service providers who help us run this business - payment processing, order fulfillment, shipping, analytics, and customer support tools.
  • Our website platform provider, which powers the technical side of this store.
  • Law enforcement or regulators, if required by law.
  • A buyer, in the event we sell or transfer part of our business.

Cookies

We use cookies and similar technology to keep your cart working, remember your preferences, and understand how you use our site. You can control cookies through your browser settings, though some parts of the site may not work as well if you turn them off.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Receive a copy of your information in a portable format.
  • Object to or restrict certain processing.
  • Withdraw consent, where we rely on it.
  • Opt out of marketing communications at any time.

To exercise any of these rights, contact us through the Contact Us page on our site.

Data Retention

We keep your information only as long as we need it - to fulfill your orders, meet legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our site isn't intended for children, and we don't knowingly collect personal information from anyone under the age of 16.

International Transfers

Your information may be processed or stored outside the country you live in. Where required, we rely on approved legal mechanisms to protect data transferred internationally.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new "Last updated" date.

Contact

Questions about this Privacy Policy or how we handle your data? Reach us through the Contact Us page on our site.